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make a complaint
At Exact Install Solutions, Exact Property Care, & Panelfit Solutions customer satisfaction is paramount. If you're not completely happy with our service we'd like to hear about it, that way we can put it right. We do everything we can to make sure our customers get the best products and the best service possible.
We want to:
- Make it easy for you to tell us what went wrong
- Give your complaint the attention it deserves
- Resolve your complaint fairly and without delay
- Make sure you are satisfied with how your complaint was handled
How and where to complain:
If you are not satisfied with any aspect of our product/service you can tell us about your complaint in the following ways:
Website:
By Telephone:
- 01920 747876
By email:
Complaints procedure:
To assist us in effectively and efficiently resolving any issue you may have, please ensure the relevant complaints procedures are followed.
Using the complaint form below:
- Please ensure full and accurate details are submitted, If you are not the named project order client, please provide your name and the named order client as required.
- Any uploaded files must be PDF format
Contacting us by telephone:
- Please ensure you have your original Project Order to hand.
Contacting us by email:
- Please ensure your email is sent to aftercare@exactinstallsolutions.uk
- Please include the project ID reference number.
- Any relevant attachments must be PDF format clearing stating the project ID reference number.
Your complaint details:
Consent & Agreement refers to sharing your personal data with Exact Install Solutions, Exact Property Care, and Panelfit Solutions*
Fields input:
1: Complaint relevant to - required*
2: Customer Name as it appears on Project Order Contract - required*
3: Name of person raising complaint
4: Primary Contact Number
5: Secondary Contact Number
6: Reply Contact Email - required*
7: ID ref number as it appears on Project Order Contract - required*
8: Please provide as much detail as possible - required*
9: Please ensure uploads are PDF format
Useful Links:
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Business Details:
Exact Install Solutions | Exact Property Care | Panelfit Solutions Ware, Hertfordshire
Telephone: 01920 747876
Email: hello@exactinstallsolutions.uk
